Debit Card Frequently Asked Questions
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What should I do if my Visa debit card is lost or stolen?
Notify First State Bank immediately by calling our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST. We will freeze your Visa debit card and order you a new one for a $6.00 fee. If you call after regular business hours, please contact with our card hotline at 1-800-472-3272.
After reaching the hotline to cancel your current card, please contact the bank on the next regular business day to order a replacement card. For more detailed information, please refer to your Customer Agreement.
What should I do if I cannot remember my PIN or need to reset it?
Call 1-800-992-3808 to reset your pin number.
What should I do if my Visa debit card's magnetic strip is damaged?
Call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST for assistance or stop by any of First State Bank’s convenient locations during regular business hours. We will be more than happy to order you a replacement Visa debit card for a $6.00 fee.
As a precaution, you should always store your Visa debit card in your wallet or a protective case to protect the magnetic strip and keep it from being marred or damaged.
What can I do to reduce my risk of fraud?
You can reduce your risk of fraud by not giving out your card information and by regularly checking your account activity online. If you suspect fraudulent activity on your Visa debit card, please call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST.
What should I do if I notice fraudulent activity on my account?
If you suspect fraudulent activity on your Visa debit card, please call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST. If you call after regular business hours or on a holiday, please call our card hotline at 1-800-472-3272.
After reaching the hotline to cancel your current Visa debit card, please call the bank on the next regular business day to order a replacement card.
What should I do if I will be traveling outside of the country and want to use my Visa debit card?
If you have plans to travel outside of the country, please call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST before your trip to ensure your Visa debit card will work properly during your travels.
What should I do when my current First State Bank Visa debit card expires?
You will automatically receive a new Visa debit card in the mail before the expiration date. Please activate the new card and verify that it functions properly, then destroy your expiring card.
Can both my spouse and I have individual Visa debit cards?
Yes, as long as you and your spouse complete the application process and are approved for Visa debit cards. To begin the application process, call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST.
